Question 1

What customizations do your machines offer for beverages?

Accepted Answer

Our machines offer 20+ beverage options, including espresso, lattes, cappuccinos, hot chocolate, French vanilla, seasonal drinks, and more. Menus can be updated at no extra cost.

Question 2

Can your machines pour different sizes of cups?

Accepted Answer

Our machines are set up for 12 oz cups only.

Question 3

Can your machines track usage?

Accepted Answer

Yes. Our full management system keeps track of every option dispensed, giving you full visibility of consumption.

Question 4

How are the hot chocolates and vanilla beverages made?

Accepted Answer

Hot chocolate and French vanilla beverages are made from 100% dairy powdered milk, delivering a velvety, creamy taste every time.

Question 5

Are your machines environmentally friendly?

Accepted Answer

Absolutely. No pods, no packaging, no waste. Grounds are compostable, and wastewater is collected in a sealed internal bin.

Question 6

Are there any upfront costs or commitments?

Accepted Answer

There is an upfront installation cost, and the first month's invoice is due at the time of setup.

Question 7

Do the machines come with cups?

Accepted Answer

Yes. Cups are included with your beverage order at no additional charge — 50 cups at 12-ounce size are included in the standard package.

Question 8

Do the machines need water?

Accepted Answer

Yes. Machines can be plumbed directly to your water supply or use an internal refillable tank, depending on the model.

Question 9

What size of workplaces do you typically service?

Accepted Answer

We serve workplaces with 10 or more staff. We have three machine sizes to suit small, medium, and large teams.

Question 10

How do you know when to refill the machine?

Accepted Answer

Our management system tracks usage, and our team handles weekly restocking so you never run out.

Question 11

How often do you clean and service the machine?

Accepted Answer

Our team visits weekly to clean the machine, restock products, and perform routine maintenance.

Question 12

What happens if the machine needs a repair?

Accepted Answer

Repairs and normal maintenance are included in your service. Contact us and our team will respond as quickly as possible.

Question 13

Can we change our beverage selection?

Accepted Answer

Yes. Beverage options can be changed at any time or rotated seasonally at no additional cost.

Frequently asked questions

Ready to start your workplace coffee service?