Question 1

What customizations do your machines offer for beverages?

Accepted Answer

Our machines provide over 20 unique selections that suit every palate, from strong to milky, sweet to aromatic, full foam to minimal. You can change beverage options at any time, or we can change them by the season, at no additional cost to you.

Question 2

Can your machines pour different sizes of cups?

Accepted Answer

Our systems accommodate every size from espresso demi-tasse cups to carafes of fresh brewed coffee — typically 8, 10 and 12 ounces.

Question 3

Can your machines track usage?

Accepted Answer

Our systems provide full account management capabilities. We accurately monitor every beverage served for invoicing and on-time product replacement.

Question 4

How are the hot chocolates and vanilla beverages made?

Accepted Answer

Our chocolate and vanilla granulates create the finest hot chocolates and vanilla beverages. Made with granulated skim milk, 100% dairy, the products are heated and whipped separately, then blended together into an aromatic and delicious drink.

Question 5

Are your machines environmentally friendly?

Accepted Answer

Our systems are completely environmentally friendly — nothing goes into landfills. The machine grinds whole beans from an external hopper, so there is no coffee packaging, no paper filters, cups, pods or pouches. Spent grounds drop into an internal bin for composting, and wastewater from the automated cleaning cycle is collected in a sealed internal bin for disposal. Plastic stir sticks can be replaced with wood.

Question 6

Are there any upfront costs or commitments?

Accepted Answer

There is no cost for machine delivery, basic supplies, or ongoing servicing and normal maintenance. We bill only after you have used our coffee service, and only for the actual number of cups your team consumed. Pricing is per cup, with differences in beverage prices due principally to ingredient costs.

Question 7

Do the machines need water?

Accepted Answer

Filtered water is a critical component of a good, flavourful cup. Our machines can operate with autonomous water tanks, but we strongly recommend a direct water line connection with an inline filter.

Question 8

What size of workplaces do you typically service?

Accepted Answer

We have dispensing units that suit every consumption and placement need — stand or countertop models serving from 20 to 300 cups a day, with vendor invoicing programs available.

Question 9

What if I change my mind in the future?

Accepted Answer

You can cancel at any time. No contracts and no cancellation fees.

Frequently asked questions

Ready to start your workplace coffee service?